Best Price Innsbruck
With our ‘Best Price Innsbruck’ guarantee we intend to let you benefit from the best, most up-to-date hotel rates in town. If you do find a less expensive offer on the internet after having booked with us, your designated ‘best price’ hotel will refund you the difference.
The following conditions apply:
You have an existing booking at the hotel in question.
The cheaper offer is absolutely identical with regard to:
- Period of time
- Online bookability
- Hotel name
- Room type
- Arrival and departure date
- Terms of payment and cancellation
- The third-party supplier is able to confirm rates upon request.
You need to furnish your hotel with proof of the cheaper offer within 24 hours of your booking.
To lodge your claim, you are required to provide the details stated below.
- Send an email to your hotel with the following information:
- Reservation and/or booking reference number
- Computer screenshot of the website containing a detailed listing of the cheaper offer. This needs to show clearly: Location, detailed price listing, room type, type of occupancy, period of stay, services included in the price, date and time of the price comparison, the URL of the corresponding website (e.g. www.example.com).
The following tariffs are exempt from the‘Best Price Innsbruck’ guarantee:
- Bookings made through non-transparent booking channels (e.g. Priceline, where the exact hotel name is shown only after purchase)
- Bookings through auction websites (e.g. eBay, animod)
- Package offers that include additional services such as half-board, airport transfers, massages, etc.
- Special rates for hotel accommodation in the form of sales campaigns, bonus or loyalty offers, group rates, convention rates, rates for clubs, associations or organisations, travel agent rates, media rates, employee specials, or similar special offers
- Unpublished hotel rates
- Price differences resulting from currency exchange rates, value-added tax, etc.
- Forged proof of less expensive offers
- Proof that cannot be confirmed by our staff.
We reserve the right to amend, supplement, suspend or terminate the conditions of our ‘Best Price Innsbruck‘ guarantee at any time, without having to notify our guests in advance. The ‘Best Price Innsbruck‘ guarantee applies in full to all existing bookings.