Accessibility Statement

The Innsbruck and its Holiday Villages Tourism Board endeavours to ensure that its websites comply with Section 76 of the Tyrolean Equal Treatment and Anti-Discrimination Act, which implements Directive (EU) 2016/2102 of the European Parliament and of the Council of 26 October 2016 on the accessibility of the websites and mobile applications of public sector bodies (Official Journal L 327 of 2 December 2016, p. 1).
 

This statement applies to the domain innsbruck.info.

 

Status of compliance with the requirements

Due to the following non-conformities and exceptions, this website is partially compliant with Conformity Level AA of the ‘Web Content Accessibility Guidelines WCAG 2.1’ and with the applicable European Standard EN 301 549 V3.2.1 (022-02).

 

Non-accessible content

The content listed below is not accessible for the following reasons:
 

Incompatibility with accessibility standards

• Information and relationships: In some cases, information, structures or relationships conveyed through the presentation of pages cannot be determined programmatically (or are not available via text);
• Logical order: In some cases where the order in which content is presented affects its meaning, this is conveyed only visually and not structurally;
• Use of colour: In some cases, colour has been used solely to indicate a purpose or to distinguish information or a function;
• Contrast (minimum): The visual presentation of text and images containing text does not always meet the required minimum contrast ratio, apart from the exceptions provided for in the regulations (e.g. in the case of logos);
• Changing text size: Some text, with the exception of captions and images containing text, cannot be scaled up to 200 per cent without the use of assistive technologies and without losing content or functionality;
• Images of text: In some cases, images have been used in place of text; these images are neither customisable nor essential to the type of information being conveyed;
• Flow: Content that does not require a two-dimensional layout (e.g. data tables or maps) is not rearranged when the size is changed;
• Non-text contrast: For some essential components, even in different states, the colour contrast relative to neighbouring elements does not exceed a ratio of 3:1;
• Keyboard: Some features cannot be activated via the keyboard (or a similar input interface);
• No keyboard trap: In some cases where focus moves to a component on the page, it cannot be removed using only the keyboard (either by using the standard arrow or Tab keys, or other standard methods for exiting the component; or, if it can be removed in another way, the user is not informed of this);
• Pausing, stopping or hiding interruptions: Some animations, flashing, sliding or self-updating information start automatically, last for more than five seconds or are presented alongside other content; there are no mechanisms to stop or hide them;
• Skipping blocks: There is no mechanism for skipping blocks of content that are repeated across multiple web pages;
• Focus order: On some web pages that can be navigated sequentially, and where the navigation order affects meaning and functionality, certain elements that can receive focus do not receive it in an order that preserves their meaning and functionality;
• Link purpose (in context): The purpose of certain links cannot be determined from the link text or from the link text together with the surrounding content;
• Visible focus: For some interactive elements, the focus indicator is not visible;
• Name labelling: For some user interface components with labels containing text or text images, the name read out by assistive technology does not include the text that is visually displayed;
• Error detection: In some cases where an input error is automatically detected, the incorrect position is not identified and/or the error is not described in text;
• Labels or instructions: In some cases, no labels or instructions are provided when the content requires user input;
• Name, role, value: In some cases, the components of the user interface (including: form elements, links and script-generated components...), the name, role, status, properties and values are incorrect or not set, or the user and their assistive technologies are not notified when these change;
• Information and relationships: In some cases, information, structures or relationships conveyed through the presentation of documents cannot be determined programmatically (or are not available as text);
• Page titles: Some documents do not have titles that describe their subject or purpose;
  
   

Creation of the Accessibility Statement

This statement was created on 26/01/2026.

The assessment of the website’s compliance with the TGADG for the implementation of the requirements of Directive (EU) 2016/2102 took the form of a review in accordance with WCAG 2.1 at Conformity Level AA in January 2026.
 

This statement was updated on 28 August 2026.

 

Feedback and contact details

The content and services on this website are constantly being improved, updated and expanded. Usability and accessibility are of great importance to us.

If you notice any barriers preventing you from using our website – such as issues not described in this statement or shortcomings regarding compliance with accessibility requirements – please let us know by email. We will review your enquiry and contact you as soon as possible.

Please describe the problem and provide us with the URL(s) of the relevant webpage or document.
 

Contact
Email: [email protected]
Telephone: +43 512 5356
Postal address: Burggraben 3, 6020 Innsbruck, Austria

 

Enforcement procedure

If you are not satisfied with the responses received via the contact details above, you may lodge a complaint with the Ombudsman’s Office for Accessible Internet and Mobile Applications of the Province of Tyrol.
 

Contact
Equal Treatment and Anti-Discrimination Service
Ombudsman’s Office for Accessible Internet
Email: [email protected]
Telephone: +43 512 508 3292
Postal address: Leopoldstraße 3, 6020 Innsbruck, Austria
 

Complaints are examined to determine whether they relate to breaches of the provisions of Section 14b of the Tyrolean Anti-Discrimination Act, in particular failings in compliance with accessibility requirements, by the Federal Government or an institution under its authority.

If the complaint is justified, the Ombudsman’s Office must issue recommendations for action to the provincial government or the relevant legal entities and propose measures designed to remedy the identified shortcomings.