Personal data (e.g. name, e-mail address, telephone number) will only be processed and transmitted by the operator in a lawful manner - in particular to fulfill contractual or legal obligations, on the basis of overriding legitimate interests of the operator or on the basis of the user's consent.
The lawfulness of the data processing results from the Austrian Data Protection Act as well as from the European Data Protection Regulation (EU) 2016/679 (DSGVO). The legal basis is specifically stated for each of the following processing operations.
The operator constantly optimizes the presentation and the offered service for the users of the website. In order to better understand how the pages are used, the operator stores the following data for a short time each time this website is accessed: name of the website accessed, file requested, date/time, amount of data transferred, notification of successful retrieval, browser type/version/language, operating system, previously visited page, length of stay, country of origin and IP address.
By visiting this website, the user gives his conclusive consent to the storage of the IP address of the end device in accordance with Art 6 para 1 lit a DSGVO. The IP address of the user is deleted after 12 months after the end of the use of the website.
When contacting the operator (for example, via contact form or e-mail), the following information of the user may be stored for the purpose of processing the request and in the event that follow-up questions arise: Salutation, first and last name, postal address, e-mail address, telephone number and data relevant to the inquiry (e.g. period of stay, number of persons).
The personal data collected in this way will be deleted by the operator within 12 months after completion of the processing of the request. The personal data provided by the User will be processed and used by the Operator only to the extent necessary for the processing of the request and/or the provision of the requested service.
In the course of this data processing, the operator may forward the collected personal data to the following third parties:
Innsbruck Information und Reservierung GmbH (Burggraben 3, 6020 Innsbruck, Tyrol, Austria www.innsbruck-shop.com (100% subsidiary company of Innsbruck Tourismus)
web-crossing GmbH (Eduard-Bodem-Gasse 9, 6020 Innsbruck, Tyrol, Austria) More information at: www.web-crossing.com (website programming)
Feratel Media Technologies AG (Maria-Theresien-Straße 8, 6020 Innsbruck, Austria) More information at: www.feratel.at.(System provider back office / guest database and booking tool)
Christoph Bliem (Philippine-Welser-Straße 92, 6020 Innsbruck, Austria) Contact: firstname.lastname@example.org (picture archive)
EWORX CENTER (Hanriederstraße 25, 4150 Rohrbach-Berg, Austria) More information: www.mailworx.info)(newsletter marketing)
Plan.Net, Gruppe für digitale Kommunikation GmbH & Co. KG (House of Communication, Brienner Straße 45 a-d, 80333 Munich, Germany) For more information: www.plan-net.com (Website Agency)
Zendesk, GLOBAL HQ, 1019 Market St, San Francisco, CA 94103, USA 888-670-4887 +1 (415) 418 7506
Landlord of the Tourist Association Innsbruck and its Holiday Villages
G.A. Service GmbH, Siezenheimer Strasse 39, 5020 Salzburg, Tel.: +43 (662) 45 25 95 - 23, Fax: +43 (662) 452 775, www.ga-service.at
Depending on the request or booking, only those personal data will be forwarded to member businesses (landlords) or to the Innsbruck Tourist Board and its vacation villages which are necessary to fulfill the requested service. The relevant members may vary from case to case.
According to Art 6 para 1 lit b DSGVO, the data processing is necessary for the performance of the contract or for the implementation of pre-contractual measures.
We remain responsible for the protection of your data even if we use an order data processor. We only use processors outside the European Union if an adequacy decision of the European Commission exists for the third country in question or if suitable guarantees or binding internal data protection regulations exist with the processor.
Registration is generally not required for the use of this website. After registering on this website, however, the user will receive additional access to further offers, additional services or services related to the vacation in Innsbruck and its vacation villages.
By registering, the user gives his conclusive consent pursuant to Art 6 para 1 lit a DSGVO that his entered personal data, (first name, last name, user name, email address) will be stored by the operator and used for the provision of additional, service-oriented content. The personal data will be stored for the duration of the registration and for a maximum of 12 months thereafter and then deleted. Premature deletion by the user is possible at any time by sending an appropriate e-mail to email@example.com. The user will receive more detailed information on the additional content during the registration process.
Exception www.innsbruckphoto.at: here, personal data cannot be deleted after registration for copyright reasons. However, the setting of a deletion marker is possible at any time by sending a corresponding e-mail to firstname.lastname@example.org.
When participating in a competition or survey offered on one of our websites, personal data (first name, last name, email address) is collected. By participating in the competition or survey, the user gives his conclusive consent pursuant to Art 6 para 1 lit a DSGVO that his entered, personal data will be stored by the operator and used for the implementation of the competition or survey and for the determination and notification of winners.
They will be stored for the duration of the sweepstakes - but for a maximum of 36 months thereafter and then deleted. By participating, the user agrees that his or her name may be published on this website and on the public social media channels of Innsbruck and its vacation villages (Facebook, Instagram, etc.) in the event of winning. Additional conditions and data processing may be displayed separately for some sweepstakes or surveys and may supplement this point.
If a user subscribes to the operator's newsletter, personal data of the user, namely title, first and last name as well as the email address are collected and processed (optionally, street, city, postal code and country can also be entered voluntarily). The user will then regularly receive a personalized e-mail with information and offers from the operator tailored to his needs (=newsletter). By subscribing to the newsletter, the user gives his conclusive consent in accordance with Art 6 para 1 lit a DSGVO that his data may be used for the regular sending of the newsletter.
The double opt-in procedure is used for registration. After registration, the user receives a confirmation and authorization e-mail to the e-mail address he or she has provided, with a request to click on the link contained therein. This ensures that only the authorized user of the specified e-mail address can register for the newsletter.
The user can unsubscribe from the newsletter at any time. At the end of each newsletter there is a link that the user can use to unsubscribe. Alternatively, the user can send a corresponding e-mail to email@example.com. After unsubscribing from the newsletter, the user's personal data will be deleted from the newsletter distribution list immediately, or the data will be made inactive in order to exclude a new, erroneous registration.
Use of the website is also possible without cookies, but only to a very limited extent. The user can deactivate the storage of cookies in his browser, limit them to certain websites or set his browser to notify him before a cookie is stored. The user can delete the cookies from the hard drive of his end device at any time using the privacy functions of his browser. In this case, the functions and usability of the website could be limited. The legal basis of data processing within the framework of non-essential cookies is the user's consent via the cookie-optin. The individual cookies used on this website are listed below:
The data generated by the cookie about the use of this website is usually transferred to a Google server in the USA. For the transfer of personal data to the U.S.A. an adequacy decision of the European Commission is available. Google will use the transmitted data on behalf of the operator for the purpose of evaluating the use of the website by the user, compiling reports on website activity and providing other services relating to website activity and internet usage.
Google may also transfer this data to third parties where required to do so by law, or where such third parties process the data on Google's behalf.
In the event that IP anonymization is activated on this website, the IP address will be truncated beforehand by Google within the European Union or the European Economic Area. Only in exceptional cases will the full IP address be transferred to a Google server in the USA and shortened there. IP anonymization is activated on this website by default.
This website uses Google Remarketing. Google Remarketing is an advertising service provided by Google that allows targeted advertising to previous visitors to the website.
Third-party vendors, including Google, place ads on many different websites on the Internet. For this purpose, cookies are stored on the user's terminal device and used when the user later visits another website to serve ads based on a user's previous visits to that website. The identification of the user takes place via cookies set in the web browser. With the help of the cookies, user behavior when visiting the website can be analyzed and subsequently used for targeted product recommendations and interest-based advertising.
More information at support.google.com/adwords/answer/2453998;
The Operator uses Hotjar, a feedback and analysis service provided by Hotjar Ltd ("Hotjar"), Level 2, St Julians Business Centre, 3, Elia Zammit Street, St Julians STJ 1000, Malta, Europe, to improve the user experience on this website.
By means of Hotjar, the operator can measure and evaluate user behavior (mouse movements, clicks, scroll height, etc.) on the website. For this purpose, Hotjar sets cookies on users' end devices and transfers the user's IP address to a Hotjar server, where it is stored in anonymized form for a maximum period of one year.
More information about the data processing by Hotjar at https://www.hotjar.com/legal/policies/privacy.
Opt-out from Hotjar tracking is possible via this link: https: //www.hotjar.com/opt-out
In addition, the user can prevent the storage of cookies within the scope of Hotjar by setting his browser software accordingly. In this case, however, the user may not be able to use all functions of this website to their full extent.
Server log files
The provider of the pages automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. These are:
browser type/browser version
Operating system used
Host name of the accessing computer
Time of the server request
This data cannot be assigned to specific persons. This data is not merged with other data sources. We reserve the right to check this data retrospectively if we become aware of concrete indications of illegal use.
The operator uses so-called "embedded" social media plug-ins (interfaces to social networks) on the website. When visiting the website, the system automatically establishes a connection with the respective social network due to the integration of the plug-ins and transmits data (IP address, visit to the website, etc.).
The data transmission occurs without the intervention and outside the responsibility of the operator. The user can prevent this data transmission by logging out of the respective social networks before visiting the website. Only in the "logged in" state can the social network assign specific data to the user's activity profile through automatic data transmission.
The automatically transmitted data is used exclusively by the operators of the social networks and not by the operator of this website. Further information on this can be taken directly from the website of the relevant social network. The privacy settings can also be adjusted there.
The social networks integrated on the website are:
Facebook - Plugins
Instagram - Plugins
Youtube - Plugins
If you have agreed to the marketing cookies, cookies and products of the company Adform A/S (Ad Server, DSP and DMP) are used on the website www.innsbruck.info/willkommen incl. the associated subpage(s) for target group-oriented advertising in joint processing within the meaning of Art. 26 DSGVO with Österreich Werbung (www.austria.info). For this purpose, by means of an individually sequenced tracking code provided by Österreich Werbung, various parameters (pages viewed, device type, geographical origin, websites last visited) are recorded and visitors are grouped into different segments. Statistical analyses are then used to find similar individuals in the global Adform cookie pool in order to address them with targeted advertising for Austrian tourism offers. These "lookalikes" are made available to our cooperation partner Österreich Werbung exclusively for advertising the Innsbruck region. Further information on Adform can be found at the following address:
To exercise your data subject rights according to Art. 15 - 21 DSGVO, you can contact us at: Innsbruck Tourist Board and its Holiday Villages, Data Protection, Burggraben 3, 6020 Innsbruck, Austria, Tel. +43 (0)512 59 8 50, firstname.lastname@example.org.
You can also assert your rights against Österreich Werbung.
Vordere Zollamtsstraße 13, 1030 Vienna, Austria
Tel.: +43 1 588 66-0
Fax: +43 1 588 66-40
On this page you will also find an opt-out option. Data stored by Adform about your person can be deleted at https://site.adform.com/privacy-center/platform-privacy/right-to-be-forgotten/.
Google DoubleClick is used here to register and report the visitor's actions on the website after viewing or clicking on one of the provider's ads, with the purpose of measuring the effectiveness of an advertisement and displaying targeted ads to the visitor.
Furthermore, Google AdWords is used to re-engage visitors who are likely to become customers based on the visitor's online behavior.
Further information on data protection at Google can be found here: https://policies.google.com/privacy.
Facebook Pixel and Remarketing/Retargeting
Based on your consent, this sub-website uses the Facebook Pixel from Facebook, Inc, 1601 S. California Ave, Palo Alto, CA 94304, USA ("Facebook"). This allows us / Österreich Werbung to track the actions of visitors after they have been redirected to a provider website by clicking on a Facebook advertisement. This enables us / Austria Advertising to record the effectiveness of Facebook ads for statistical and market research purposes. We cannot view the personal data of individual users. However, the collected data is stored and processed by Facebook.
Facebook may link the data to your Facebook account data and use it for their own advertising purposes according to Facebook's data policies. Facebook Conversion Tracking also allows Facebook and its partners to show you ads inside and outside of Facebook. For these purposes, a cookie is stored on your computer. Only users over the age of 13 may give their permission. If you are under 13, please contact your parent or guardian.
Please click here to revoke your consent: https://www.facebook.com/ads/website_custom_audiences/
The processing of data on this Facebook page is based on an agreement of Austria Advertising on joint processing of personal data with Facebook. Only Facebook has access to users' data and can directly take appropriate measures and provide information. If you still need assistance, please feel free to contact us / Österreich Werbung.
The operators of this site help you to protect your personal data. If the legitimacy for a specific data processing is based on the user's consent, this consent can be revoked at any time (also in part) by sending an e-mail to email@example.com. Notwithstanding the deletion information provided for the individual data processing operations, no deletion shall take place insofar as the personal data to be deleted is used for other lawful processing operations (e.g. self-promotion) in accordance with this data protection declaration or valid laws. Deletion of personal data may affect the functionality of the content offered on this website.
Furthermore, the user has other rights that are granted to him by law. You will find these clearly presented below.
Right to information:
You have the right to know from us whether and to what extent we process your data.
Right to rectification:
If we process incomplete or inaccurate personal data about you, you can request that it be corrected or completed at any time.
Right to erasure:
If your personal data is processed by us unlawfully, you may request that we erase your personal data. There may well be reasons that prevent immediate deletion. (Retention obligations or other legal obligations).
Right to restriction of processing:
If you dispute the accuracy of the data, you may request the restriction of the processing of your data for the duration of the review, if the processing of the personal data is unlawful but you do not wish it to be deleted, if we no longer require the data for the agreed purpose but you need it to assert/enforce legal claims or if you have objected to the processing of the data.
Right to data portability:
You have the right to request the surrender/transfer of the data you have provided, provided that the processing is based on consent or a contract.
Right to object:
If the processing of your personal data serves the performance of tasks in the public interest, the exercise of official authority or if there is a legitimate interest for us, you may object to this data processing, provided that there is an interest in your personal data worthy of protection.
Right of complaint:
If, in your opinion, the processing of your personal data violates Austrian or European data protection law, please contact us to clarify any issues. Of course, you have the right to complain to the Austrian data protection authority (Barichgasse 40-42, 1030 Vienna, firstname.lastname@example.org, www.dsb.gv.at) or to a supervisory authority within the EU.
Assertion of rights:
To assert any of the aforementioned rights against us, please simply contact us via email at email@example.com. We will be happy to assist you.
Confirmation of Identity:
To protect your rights and privacy, we are entitled to request proof of identity in case of doubt.
Claiming rights unduly:
If you claim any of the above rights in a manifestly unfounded or particularly frequent manner, we are entitled to charge a reasonable processing fee or refuse to process the request.
As a corporate body under public law, the Innsbruck Tourist Association and its vacation villages, as the operator of this website, is particularly concerned to safeguard your data protection rights. The appointment of an official data protection officer ensures that your data is handled even more responsibly.
Our data protection officer is Daniel Daspres.