Discover the Welcome Card benefits available year-round
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See what’s included in summer and winter!
Welcome Card benefits vary by season. Read on to see the benefits available in summer (early May to late October) and winter (early November to late April).
General FAQs
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The Welcome Card is the guest card for the Innsbruck region. Guests receive it free of charge when staying for two or more nights at a participating partner establishment. Guests staying for three nights or more receive the Welcome Card plus, which includes additional benefits. Benefits include use of public transport throughout the Innsbruck region, free use of an Innsbruck city bike for 24 hours, the Experience Program and various discounts. The Welcome Card plus also includes ascents and descents on participating mountain lifts.
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You receive the free Welcome Card directly from your accommodation provider. You can find a list of partner establishments here. The Welcome Card is linked to the guest registration process at your accommodation. Innsbruck Tourismus (the Innsbruck Tourist Board) developed the “Welcome Card” and the “Welcome Card plus” as a service available to all accommodation providers in the region. It is up to each accommodation provider to decide whether to offer this service to guests, and Innsbruck Tourismus cannot require them to do so. If you stay for three nights or more at a partner establishment, you will automatically receive the free Welcome Card plus from your accommodation provider.
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The Welcome Card and the Welcome Card plus are not available for purchase. The cards cannot be issued at tourist information centres.
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The Welcome Card is valid for the entire duration of your stay. From May to October, you benefit from the card’s summer services. From November to April, you benefit from the card’s winter services.
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Guests receive the Welcome Card when staying for two or more nights at a participating partner establishment. The Welcome Card plus requires a minimum stay of three nights and includes additional benefits, such as free rides on selected mountain lifts.
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Guests staying in the Innsbruck region for two nights or more receive the Welcome Card free of charge from their accommodation provider. The Innsbruck Card, on the other hand, is available to purchase for 24, 48 or 72 hours.
FAQs: use & benefits
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Within the Innsbruck region, the card covers all routes operated by the VVT (Verkehrsverbund Tirol), all routes operated by the IVB (Innsbrucker Verkehrsbetriebe)* and all regional trains operated by the ÖBB (Austrian Federal Railways). You can find a detailed list of all included routes and information on the points where the Welcome Card stops being valid as a bus ticket here.
*Excluding the “Sightseer” hop-on hop-off bus, the Hungerburgbahn funicular and the Swarovski Crystal Worlds shuttle. -
No. The Welcome Card does not need to be validated or stamped. It is a valid ticket and simply needs to be presented, either as a physical or digital card, during ticket inspections.
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At selected partner establishments, the Welcome Card can be issued before your arrival. As this is not technically possible at all establishments, please contact your accommodation in advance if necessary. The card is valid on both your day of arrival and your day of departure. Unless a usage limit is specified for a particular service, the service may be used multiple times. Please check the detailed descriptions for any usage restrictions.
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For all lifts and cable cars that are included free of charge, no separate ticket is required. For the Innsbrucker Nordkettenbahnen and the Patscherkofelbahn, simply present your Welcome Card plus at the ticket counter to receive the discount.
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Yes, you can use multiple mountain lifts and cable cars in a single day. The ascent and descent do not have to be used on the same day, but they can only be used during your stay.
FAQs Digital Holiday Assistant
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The Digital Holiday Assistant is a web app that compiles the most important information for your stay in the Innsbruck region – from your digital Welcome Card to tips and more. It can be used like an app, even without an internet connection.
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You will automatically receive access to the Digital Holiday Assistant from your accommodation provider via a welcome email. Simply click on the link in the email, set your password, and you’re ready to go.
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If you haven’t received an email or are experiencing problems with your access link, please contact your accommodation provider directly.
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On the login page, you’ll find the “Forgot your password?” option. Enter your email address, and you'll receive a link to reset your password. After that, you can log in again as usual.
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If your Welcome Card isn't displayed, there may be several reasons: the card has not yet been issued by your accommodation provider, your accommodation is not a Welcome Card partner establishment, or your email address is incorrect or missing. In this case, please contact your accommodation provider.
Downloads and General Terms & Conditions
All the important documents at a glance: the Welcome Card brochure, General Terms & Conditions and an overview of the included public transport routes are available to download here.
Welcome Card summer brochure
Welcome Card winter brochure
Our bloggers in the Innsbruck region report
Make more of every moment with the Welcome Card
